Communications & complaints
We’re listening
Communications
At Arden Forest Infant School we value open and honest communications. We know that when home and school work together we can achieve the best outcomes for the children.
We enable conversations through the use of Class Dojo, face to face after school (except Wednesdays), telephone conversations, messages left via the main office or emails via admin (main office). If something is important to you and your child, it is important to us. There may be mis communications, misunderstandings, new information – all of which can be discussed and answered.
This also works the other way, when school might have information or something that is a misunderstanding etc and we will ask to speak or meet with yourselves.
Either way, school wants what you want and that is the best for your child – the best opportunities to grow, thrive and learn.
For more information and guidance about communications please see the Home School Communication Policy below.
Complaints
In some circumstances, parents and carers may have a concern that you want to raise, or even a complaint.
Again, at Arden Forest Infant School, we want to listen and allow parents/carers the opportunity to discuss and raise this with ourselves with the aim to enable parents to feel heard, communicated with and have a timely response which resolves any concerns. This would be in the first instance, through a face to face meeting to ensure openness and transparency.
The DfE, in partnership with Ofsted and Parentkind (a national charity) has published new guidance for parents with how best to approach school complaints and what to expect from the process.
School guide to parent complaints
For more information and guidance about complaint procedures, please see the Complaints Policy below.